Delivery Policy

1. Overview

Vensale is committed to getting your orders to you quickly, safely, and reliably. This Delivery Policy outlines the terms, timelines, and procedures governing delivery of products purchased through vensale.app or our mobile application.

By placing an order on Vensale, you agree to the terms outlined in this policy.

2. Delivery Coverage

Vensale currently delivers to the following areas:

• Lagos Mainland & Island: 1–2 business days (priority coverage)
• Other South-West States (Ogun, Oyo, Osun, Ekiti, Ondo): 2–4 business days
• South-South & South-East: 3–5 business days
• North Central, North-East & North-West: 4–7 business days

We are continuously expanding our delivery network across all 36 states and the FCT. If delivery is unavailable in your area at checkout, you will be notified.

3. Delivery Options & Timelines

3.1 Standard Delivery

Our most economical option. Delivery times after dispatch:

• Lagos (Ojo, Amuwo-Odofin, Apapa, nearby LGAs): same day to next day
• Greater Lagos: 1–2 business days
• Other states: 3–7 business days depending on location

3.2 Express Delivery

For urgent orders, express delivery is available in Lagos and select state capitals:

• Lagos: 4–8 hours after dispatch (available for orders before 12:00 PM)
• Abuja, Port Harcourt, Ibadan: next business day

4. Delivery Charges

Delivery fees are calculated at checkout based on your location, order weight, and chosen delivery option:

• Lagos standard delivery: ₦500 – ₦1,500 (free on orders above ₦20,000)
• Express (Lagos): ₦1,500 – ₦3,000
• South-West states: ₦1,500 – ₦2,500
• Other states: ₦2,000 – ₦5,000 depending on distance and weight

Bulky or oversize items may attract additional charges clearly shown at checkout.

5. Order Tracking

Once your order is dispatched, you will receive an SMS and email notification with a tracking number and link to track your order in real time. You can also track your order by logging into your account on vensale.app and navigating to 'My Orders'.

If you do not receive a dispatch notification within 48 hours of your order being confirmed, please contact us at info@vensale.app.

6. Failed Deliveries

If our delivery partner is unable to reach you at the provided address, they will:

• Attempt to contact you by phone before leaving the delivery location
• Leave a notification if no response is received
• Attempt re-delivery on the following business day
• Hold the item at a pick-up point for up to 5 days

If the item is not collected or re-delivery cannot be arranged, it will be returned to our fulfilment centre. A re-delivery fee will apply for resending the order.

7. Damaged or Lost Orders

7.1 Damaged on Arrival

If your order arrives damaged, please refuse the delivery or photograph the damage immediately and contact info@vensale.app within 24 hours with your order number and photos. We will arrange a replacement or full refund as appropriate.

7.2 Lost Parcels

If your tracking has not updated for more than 4 business days or shows an unexpected status, please contact us. We will open an investigation with our logistics partner. If the parcel is confirmed lost, we will send a replacement or issue a full refund within 5 business days of confirmation.

8. Incorrect Address

Vensale is not liable for delivery failures due to an incorrect or incomplete address provided by the customer at checkout. If you notice an address error after placing an order, please contact info@vensale.app immediately. We will do our best to update the address before dispatch, but this cannot be guaranteed.