1. Introduction
Vensale ('we', 'our', or 'us') is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website at vensale.app, our mobile application, or purchase products and services through our platform.
By using Vensale, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide when registering on Vensale, placing an order, or contacting us. This includes:
- Full name, email address, phone number, and password
- Billing address, delivery address, and state/LGA
- Payment information (processed securely via our payment partners; card details are not stored)
- Order history, saved items, and shopping preferences
- Communications you send to us via info@vensale.app or our chat support
2.2 Automatically Collected Information
When you visit vensale.app, certain information is collected automatically, including:
- IP address and approximate geographic location (city/state level)
- Browser type, version, and device operating system
- Pages visited, time on page, click paths, and search queries on our platform
- Device identifiers, session tokens, and cookie data
3. How We Use Your Information
Vensale uses your information for the following purposes:
- To process, fulfil, and track your orders.
- To create and manage your Vensale account.
- To send order confirmations, shipping updates, and delivery notifications.
- To send promotional communications where you have opted in.
- To improve the Vensale platform through analytics and user feedback.
- To detect and prevent fraud, unauthorised transactions, and security incidents.
- To comply with applicable Nigerian laws and regulations, including FIRS tax requirements.
- To personalise your shopping experience and product recommendations.
4. Data Sharing
Vensale does not sell your personal data. We share information only with trusted parties necessary to operate our business:
- Logistics partners (courier companies and last-mile delivery agents) to fulfil your orders.
- Payment processors (Paystack, Flutterwave, and other licensed Nigerian payment gateways).
- Cloud infrastructure and hosting providers bound by confidentiality obligations.
- Law enforcement or regulatory authorities when required by Nigerian law.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Account data: retained for the life of your account plus 2 years after closure.
- Transaction records: 7 years for compliance with Nigerian tax regulations.
- Marketing preferences: until you withdraw consent.
- Support communications: 2 years after resolution.
6. Your Data Rights
You have the following rights regarding your personal data held by Vensale:
- Right to Access: request a copy of data we hold about you
- Right to Rectification: request correction of inaccurate information
- Right to Erasure: request deletion of your data under certain conditions
- Right to Object: object to processing for direct marketing purposes
- Right to Portability: receive your data in a structured, portable format
To exercise any of these rights, email info@vensale.app with the subject line 'Data Rights Request'. We will respond within 30 days.
7. Security
Vensale implements appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption on vensale.app, two-factor authentication options for accounts, access controls limiting staff access to personal data, and regular security assessments.
While we take every reasonable precaution, no online transmission or electronic storage is 100% secure. If we become aware of a security breach affecting your data, we will notify you promptly.
8. Third-Party Links
Our website may contain links to third-party websites or services. Vensale is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policy of any third-party site you visit.